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Helix Mattress Review

Updated August 13, 2019

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Mattress shopping can be a long process. There are so many options out there, and to make sure you get the mattress that’s best for you and your partner, you need to test them out. That means you have to lay on each mattress in a store for about 15 minutes or so in the position you usually sleep in to get a feel for it, and even then, you might not get the perfect mattress. And then there’s the Helix Mattress. The company that creates this memory foam mattress gets it: Mattresses aren’t a one-size-fits all. The makers of this mattress have a solution for all of the issues you have with your current old mattress – and for the shopping process.

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Helix Mattress Review Specs

 Offgassing: About 24 hours

 Firmness Level: Varies depending on your sleep Quiz

 Weight Capacity per Individual: 350 lbs.

 Trial Period: 100 days

 Warranty: 10 Year Limited

The Mattress

In a few words, the Helix Mattress is a personalized memory foam mattress that you kind of make yourself. It isn’t just memory foam, though. The company uses pocketed microcoils, too. And it doesn’t call its foam memory foam – in the Helix world, it’s “dynamic foam” and high-grade polyfoam. With different thicknesses of each foam and a layer of coils, you get a hybrid mattress that’s suited to your sleep preferences.

Additionally, you don’t have to settle for just one type of mattress to suit two people. If you’re a back sleeper and need a firmer surface than your side-sleeping partner who prefers a softer mattress, you can both have what you want with the split mattress option.

You get your choice between twin, twin XL, full, queen, king, and California king, and they’re all the standard sizes and just 10 inches tall, which means your sheets will fit. Of course, the dimensions on the sides could vary by up to an inch.

Whether you sleep on your side, stomach, back, or you sprawl out starfish-style on your bed, the Helix Mattress could work for you. That’s because each mattress that’s ordered is made especially for each person who orders one. When you start the process to order a Helix Mattress, you should be as open and honest with your height, weight, and sleep preferences to ensure you get the best mattress for your needs.

As long as you’re a patient person, you may end up falling in love with your Helix Mattress. Like most foam mattresses, there’s a breaking-in period in which the mattress will soften a bit. So, if your mattress feels extra firm in the first month of sleeping on it, give it a little more time. After a month or so, it should be more comfortable, if it isn’t after your first night.

If you’re not a fan of the hugging feeling that comes with memory foam, you might want to skip the Helix Mattress. Although it uses a proprietary blend of that’s like a cross between memory foam and latex to create a new kind of foam that offers a bit more bounce than memory foam, you’ll still get that sink-in feeling. Another great addition to the Helix lineup is the option for a mattress that is built to accommodate the plus size or big and tall individual. Whereas most mattresses – including the standard options through Helix – are intended to host sleepers of no more than 200 pounds, the Helix Nightfall includes an additional layer of support that accommodates greater weight and size, so you don’t have to miss out on the luxury and value just because of your bone structure or height.

The Helix Mattress company takes a while to get the mattress from its factory to your door, so if you need a mattress right now, this isn’t the bed for you. It takes about 10 days, on average, to get the mattress. Also, if you’re unwilling to give up your platform bed with wide-spaced slats, you may want to consider another mattress. Although the Helix Mattress works on many surfaces – even the floor – it needs a raised platform to have either a solid foundation or slats that are spaced no farther than 4 inches apart.

One of the biggest issues with the Helix Mattress is the same issue consumers have had with other mattress companies that primarily use foam as a base and as a topper. The warranty may be years-long, but it’s useless if your mattress breaks down in the wrong layer. In the case of the Helix Mattress, you have to prove that the foam has broken down so much within the allotted time that the dips are obvious. You must show that the mattress has at least a 1-inch dip without putting pressure on the surface. It’s possible for low-density foam to break down quickly, but not show any indentation unless you lay down on it. It’s at that point that you can feel your body-shaped indent, and you get that bottoming-out feeling. If this happens, your warranty is essentially useless, and you’re stuck with an uncomfortable mattress.

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Features & Benefits

The Helix Mattress company makes a lot of claims about the quality of its materials, you getting better sleep each night, and hassle-free customer support. In addition, the fact that these are fully customized really speaks to the chance to fall in love with your mattress. Let’s take a closer look at each layer of the mattress, the company, and what it promises you.

The Materials

The Helix mattress consists of several layers, and some of these are interchangeable, depending on how you answer your questionnaire or which mattress you choose for yourself. Consider that, typically, there is an order that’s followed, with simply the thickness of each changing to accommodate what you deem to be the best configuration to match your personal sleep style and position.

Starting at the base, you get a layer of high-grade polyfoam that comes in a variety of densities to provide you the right amount of support based on how you answer questions in the initial quiz. This base layer is what provides the most support for you. For those who need a firmer surface, the base layer of polyfoam is going to be thicker and higher density. A high-grade and high-density foam is going to be extremely durable, and should hold up for many years.

An additional layer can be added for a slightly higher cost to accommodate the plus size and big & tall community, something that isn’t available in a lot of mattresses. This layer is an additional 2 inches of high density material that negates sagging and support issues that typically arise for larger individuals, making the mattress 12 inches thick instead of 10. However, it’s definitely worth the investment if you tend to be larger or heavier than average.

In the center of your Helix Mattress are hundreds of tiny, pocketed coils that provide pressure relief. They also do what a foam mattress cannot – they provide the bounce and buoyancy that is familiar to traditional mattress users. Although these small springs give more bounce to your bed, they’re individually wrapped, so you shouldn’t feel movement as much as you would with a traditional innerspring coil mattress. These coils are 6 inches, and this is the layer that also includes added edge support, with a reinforced perimeter to assure you don’t get sagging on the edges of the bed when you sit to put on your shoes or roll over to hang a limb off the edge.

On the top of your mattress sits a layer of Helix Mattress’ dynamic foam and/or a unique memory foam plus blend, depending on the firmness you decide is best for you or are matched to through the quiz. The dynamic foam is a secret blend of ingredients that combines to create something akin to a foam-and-latex hybrid, while the memory plus foam is a blend of different types of memory foam to create a unique firmness and feel. The dynamic foam doesn’t sleep as hot as memory foam, and you can make it clear in your questionnaire that you sleep hot and get more heat-reducing material to keep things cool at night. It’s this part of the mattress that gives you that cradling effect, and it offers the most pressure-relieving comfort.

The Helix mattress also includes a specialized cover that is unique to the mattress industry. The removable cover protects the mattress and can be easily unzipped and removed for laundering so you never have to worry about keeping your bedding clean. But in addition, beneath that outer removable cover is an interior cover, which creates what Helix calls their proprietary Two Touch Design. These two covers work together to create a cooler and more breathable sleep environment with plenty of airflow to stay cooler through the night.

And if that’s not good enough, you can opt for the Ultra Cool Cover, which is designed utilizing phase change material. This helps keep your body at a maintained cooler temperature while you sleep, reducing the chance of sweating or overheating and helping you stay asleep longer in a more comfortable environment.

Environmentally Friendly

If you’re concerned about the chemicals used when processing the materials for your Helix Mattress, you may be reassured by the CertiPUR-US stamp of approval. Both the dynamic foam and the poly-foam used in your mattress are considered safe by the third-party program. These foams are made without harmful chemicals, and it has a minimal impact on the air quality in your home.

You may notice a bit of a smell when you first open the box with your Helix Mattress. Off-gassing, which is the release of the chemicals that are used in the processing of foams, creates that scent, but it should be minimal and should dissipate within a few days.

Personalization

The way this personalized mattress works is like this: You answer several questions about how you sleep – including sleep position and how hot you sleep – and what you prefer in terms of firmness and feel, along with statistics, such as your height and weight, and then your personalized mattress is created in the company’s New York factory as soon as you place an order. Although it’s a computer and an algorithm behind the creation of your mattress, you can always contact a customer support representative by online chat, email, or phone for help with getting the right fit for you.

However, if you’d like to choose your own mattress without taking the quiz, you have that option on the manufacturer website as well. Each of the different mattresses – with a total of 9 configurations that can please any consumer with any sleep style – has its own name (for example, the Helix Dusk), and those names correlate to the actual color of the mattress you order. This guarantees that you receive the actual firmness you desire or that you were matched to through the questionnaire.

For a more thorough description of the variety of mattresses offered, here’s a list.

Helix Sunset

Plush with balanced support for side sleepers

Helix Moonlight

Plush with extra support for contouring in all sleep positions

Helix Midnight

Medium firmness with balanced support for pressure relief for side sleepers

Helix Dusk

Medium firmness with extra support for contouring in all sleep positions

Helix Twilight

Firm with balanced support for pressure relief for side sleepers

Helix Dawn

Firm with extra support for contouring in all sleep positions

Helix Nightfall

Medium firmness with maximum support for plus size and big and tall with contouring for all sleep positions

Helix Dual Balanced

Plush on one side and firm on the other with balanced support and pressure relief for side sleepers

Helix Dual Extra

Plush on one side and firm on the other with extra support and contouring for all sleep positions

With such variety, it’s easy to see how the quiz can match you to the perfect mattress, or you can choose your own and have complete satisfaction with the personalized product.

Dual Comfort vs. Blended

When you fill out the form for customizing your Helix Mattress, you’ll answer questions for you, and then your sleep partner, if you have one. You can choose between the Dual Comfort and Blended options, however, the sleep quiz may suggest one or the other.

If you and your partner are as different as can be, you each may have specific needs for getting the best sleep possible. That’s where the Dual Comfort comes into play. Your mattress will be split down the middle and created where each side suits you and your partner, respectively.

Most couples don’t need to split the mattress, and the Blended option works well. If your sleep needs are similar and there are no polarizing differences, the algorithm is likely going to suggest this option. Your needs and your partner’s will be taken into consideration to make a mattress that’s a good middle-of-the-road option for both of you. Then both of you are happy!

100-Night Trial

One of the best features of buying a mattress-in-a-box online is the sleep trials they typically come with. Helix Mattress is no different. You create your mattress that’s meant for you, place your order, and within two weeks, it’s delivered to your door. From the moment you click to order the mattress, you have 100 nights to try it out (minus the time for delivery, so it’s more like 90 nights). If it isn’t perfect, you can return it free, and get a full refund.

If you do return the mattress, it isn’t resold or restocked. In fact, the company does its best to find a local place to donate it. If there’s no way the Helix Mattress company can find a way to donate your returned mattress, it’s recycled instead.

Motion Isolation & Edges

Between the foams and the pocketed microcoils, you get a sleep surface that isolates movement when you sit, lie down, shift, or toss and turn in bed. What this means is that if your partner gets up for a drink of water in the middle of the night, there should be little to no motion noticed by you, so you continue getting a good night’s sleep.

One of the downfalls of a mostly-foam mattress is that it offers little to no edge support. This creates a problem when you sit on the edge of the bed to put your socks and shoes on in the morning. You’re likely to just slide right off. However, Helix has included additional reinforcement around the edges in the spring coil layer that reduces the chance of this slippery, dipping sensation. You’ll find that it performs better, whether you sleep toward the edge of the bed or simply sit up to put your shoes on.

Affordability

Premium foam mattresses can cost up to $12,000 (no joking), but average around $2,000 to $5,000. The Helix Mattress in a queen size costs less than $1,000. The company is able to offer an affordable, but premium product because it cuts out the middleman: the mattress store. It’s made factory-direct for you, so you save money on those shipping and commission costs.

Note that there is an additional charge for the plus size or big and tall mattress option. However, at just under $200, it is definitely worth the value of the added layer to support more weight, since the mattress will last longer and give greater performance. Since it’s hard to find mattresses designed for the heavier weight and larger body type, especially for such a low price, you’ll be incredibly satisfied with the quality and the value.

The Warranty

The Helix Mattress includes a generous 10-year warranty that covers defects, but it comes with limitations, exceptions, and the burden of proof is on the consumer (like most warranties). Of course, you must be the original owner of the mattress to make use of the warranty, and you need to be sure you save your receipt as proof of purchase.

As long as you follow all of the manufacturer’s expectations for use, your warranty is valid. That means you need to use a proper foundation (no adjustable bed frames or slats more than 4 inches apart) and that you don’t use the mattress improperly – no jumping on the bed!

If your mattress starts to show an indentation of 1 inch or more, which is what typically happens when low-density foams break down, you could qualify for a repair or replacement of your mattress.

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Conclusion

The Helix Mattress is a hybrid mattress that could be the best solution for you and your partner if you’re looking for a combination of motion isolation, comfort, support, and bounce. It’s totally customizable, so you get to decide your firmness level and the amount of heat-reducing material you want or need. It’s a good solution for two people, whether you two have opposite sleeping needs or similar because you can get a split mattress to suit both of you, or a happy-medium blended mattress option. With a 100-night trial that allows you to return the mattress for a full refund in that time, you don’t have much to risk trying the Helix Mattress for yourself.

No mattress is perfect for every individual, but the Helix mattress goes to great lengths to come close, with the personalized options available that even include a special mattress for larger individuals. And by separating them into colors that match their names, you know that you got what you paid for upon delivery. You’d be hard pressed to find this kind of quality at this price anywhere else, especially with specialized designs made to order based on your answers to a quiz or your personal determination as to which mattress you choose. Take advantage of the way the Helix mattress accommodates so many situations and circumstances, and start sleeping better.