Saatva sent us the Zenhaven queen sized mattress, and it’s my pleasure to let you know about my experience to help you decide if this could be a good purchase for your needs. Finding a quality mattress online requires you to do your research, and that’s why I have performed a variety of tests to help walk you through the important factors such as firmness, motion isolation, and cooling properties of this product.
Don’t want to read the full review? Watch our video review instead.
The Zenhaven Mattress Specs Table
Offgassing- I experienced no offgassing
Firmness Level- Luxury plush- 4, Gentle firm- 6
Trial Period- 120 nights
Warranty – 20 Years
A Word on Saatva and Zenhaven
Companies that are able to develop and maintain a favorable reputation typically are able to do so because they deliver a quality product or service, and Saatva is quickly gaining momentum in the online mattress industry. They have achieved more than 15,000 five star reviews by their customers, and Forbes has named them one of the United State’s top 100 promising companies.
Saatva ships from coast to coast, and they rely on their 19 factories throughout America to manufacture their patented products. They have 135 fulfillment centers that deliver their mattresses straight to your door. Although they have experienced substantial growth, they don’t let that get in the way of providing individualized customer service, and they use consumer feedback to dictate their direction in future growth.
We don’t have an unboxing video for you to watch, and this is because Saata arranges for in-home setup. You’ll arrange for a good time for your delivery personnel to meet you at your house, and they take care of everything for you. While it doesn’t take long to unbox most online mattresses, in-home setup can save you this step and get you that much closer to enjoying your new sleep solution.
Adjustable Base Option
I also received the Saatva adjustable base to go with my Zenhaven mattress. Traditional sleep systems can make it difficult for the heart to properly distribute blood throughout the body. They can also make it hard for you to sleep ergonomically. However, adjustable bases allow for even distribution of pressure over the entire sleeping surface. This product can be added to your order for an additional $1,199 – $2,498 depending on the size. Just a few features you can enjoy with this addition include:
- One-touch remote
- Zero gravity support
- Wall-hugging design
- Wave, leg, and head massage
A Look at the Zenhaven Cover
Starting at the top, you’ll find the organic cotton cover. This cover is very soft, and it has a flame-retardant barrier beneath made of 100 percent organic New Zealand wool. This can prove to help increase breathability and promote moisture-wicking properties. Together, the cover and wool barrier comprise one inch of the total 10 inch thickness. You’ll also notice the very nice sewn-on custom embroidered label. Next, let’s take a look inside the cover.
100% American Talalay Latex
Natural mattresses offer a number of unique benefits. Aside from being environmentally friendly, they also reduce the use of chemicals and are typically more repellent to dust, mites, and mold. Many mattresses utilize various types of foam and other materials to make up the interior of the mattress. This can help drive down costs as some materials may not be as expensive as others.
Zenhaven allows you to take advantage of durable American Talalay latex at every level of the mattress split up into four separate layers. The top and bottom layers are each one and a half inches thick while the two middle layers are each three inches thick. Zenhaven’s latex comfort layers feature a proprietary 5-zone design, and it’s built to provide firmer support in the right areas in order to most efficiently align the spine. Since the base layers aren’t made of petroleum-based foam or other synthetic materials, you can expect long-lasting support.
While Zenhaven doesn’t share their blending combinations for proprietary reasons, they do manufacture the product by varying the pinholes you find in latex in ways that create five distinct indentation load deflection zones. This allows you firmer support in the areas where your shoulder and torso will rest in order to reduce painful pressure points as well as more effectively align the spine.
Firmness Options Just a Mattress Flip Away
One of the biggest challenges when shopping online for a mattress is making the right decision on your firmness. When you choose Zenhaven, you have the option to enjoy their luxury plush or gentle firm options. However, unlike many products, you aren’t forced to choose upon checkout. This is because, due to the way this product is constructed, you can take advantage of both on the same product. All you have to do is flip the mattress. The sewn-on custom embroidered labels indicate which side is which for your convenience.
I like a plusher product, but firm could be helpful for those who carry a lot of weight or who prefer to sleep on their stomachs. Eighty percent of Zenhaven customers prefer the plush side. For me, it offered that softness I enjoy while still providing great support. The gentle firm side is 18 percent firmer. This is achieved through the two middle layers of latex.
Zenhaven Sinkage Test and Edge Support
I tested the sinkage on both firmness settings of the Zenhaven mattress by applying my 130 pounds of weight to an area of around 9 by 7 inches, and there was a one-inch difference with the plush side sinking in 7 inches and the firm side 6 inches.
In other areas, I tested the sinkage that results as I applied my weight on the edge with my knees close to the side. Sinkage was pretty low. However, on both sides, I sunk in much more when I scooted close to the edge. I did sink in a little bit more on the plush side. Laying on the edge, you can see that I was pretty well supported on both the plush and firm setting. Overall, edge support is relatively average for an all-latex product.
When many products are manufactured, volatile organic compounds are released, and this results in that “new-car” smell you experience with products like cars, shoes, and mattresses. However, when my mattress was set up, I didn’t notice any smell at all, and this is attributed to the use of the Talalay latex. I was able to use it the first night I had it without being bothered with offgassing.
Support and Comfort
I took time to experiment with sleeping on both firmness levels with the Zenhaven mattress, and I enjoyed the ability to choose the comfort setting that works best for the individual. I personally prefer a softer product, but the firm setting offered that increase in support that can be a good option for those who carry more weight.
While we’re unable to report on the indentation load deflection of this product since this information remains proprietary, I can say that I was able to move around easily on both firmness settings and felt well-supported.
Zenhaven Motion Transfer Reduction
We always like to cover motion transfer. This is a big deal when you have a sleeping partner. In the wrong mattress, every little move can be irritating and disruptive. To demonstrate motion isolation, I used two 20 pound medicine balls.
First, I dropped one to demonstrate the bounce. The ball quickly settled itself in when I dropped it from eye level. I then moved it aside and dropped the other ball over on the opposite side. The mattress did a great job reducing the impact the dropped ball had on the resting ball. I then dropped it even closer to the resting ball. Each time, the resting ball wasn’t significantly disturbed. I think this could be a great product for sleep partners. Not only is motion isolation high, but you and your partner can also choose the best firmness for your needs.
Sleeping cool is something that’s very important in order to ensure your body is able to thoroughly rejuvenate. Latex, in general, is typically able to breathe well, and this can be largely attributed to the fact that it has an open cell structure that circulates air easily. Combined with the cotton cover, I had no trouble with sleeping hot as I often did on my traditional memory foam mattress.
To put it to the test, I laid on the mattress in a room temperature of 64 degrees Fahrenheit for a period of 30 minutes. On average, it has taken the mattresses I have tried out around 10 minutes to cool off. Zenhaven was able to get back down to room temperature in 6 ½ minutes, so I think Zenhaven did a pretty good job at combining the right materials to help this product breathe well.
We typically take a moment to tell you the densities of the various layers of mattress products to help you make an educated determination of durability expectations. However, when it comes to latex, densities aren’t necessary. Consumers can rest assured that latex is one of the most durable materials in the industry. Since Zenhaven is produced using 100% Talalay latex at every layer, you can expect this product to be one that lasts. It’s also unlikely that your Zenhaven will develop body impressions over time since the integrity and buoyancy of the latex does not allow for this to occur.
Maintenance, Protection, Care, and Warranty
Let’s face it. A mattress is a significant investment, and you want to make sure you’re able to make the most of yours. From understanding how to use your mattress properly to warranty information and more, let’s take a moment to help you understand how to make your investment really count.
120-Day Home Trial
Zenhaven understands that you aren’t able to lay on the mattress before you purchase. That’s why they offer you a 120-day home trial. The trial begins on the date of delivery, and, if you are not satisfied with your product for any reason, Zenhaven will arrange to have the mattress picked up and refund all your money excluding the original delivery charge. There are no restocking fees or pickup charges included.
Non-Commissioned Customer Service
I’ve worked in the telemarketing industry, and customer service agents are often pushed very hard to strongly lead customers into a sale. In many cases, the paycheck of the agent is at stake as they make money on commissions. Calls or other forms of contact which don’t result in sales can hurt their sales to non-sales ratios and determine whether or not they can pay their bills.
When you work with Zenhaven, however, you can rest assured that their customer service agents are non-commissioned. This means their number one concern is to ensure you are taken care of. I had a couple of questions as I reviewed this product, and Kenneth was quick to respond on my online chat.
Zenhaven Mattress Cost
We all want to save money, and, when it comes to a mattress purchase, you want to get the best possible deal. However, when you don’t spend enough, you can easily end up with an inferior product that won’t stand the test of time. This leaves you shopping once again before you know it. When you consider the Zenhaven mattress, you have peace-of-mind in knowing it was designed to last an impressive 20 years with normal use. So, let’s take a look at the cost.
- Twin- $1,299
- Twin XL- $1,349
- Full- $1,699
- Queen- $1,899
- King- $2,499
- California King- $2,499
This is a sizable investment. However, the quality of the materials you are receiving and the durability expectations can make it well worth it. In fact, you can save as much as 70 percent of what you’d spend on many retail brands that include costs like commissions and inefficiencies.
Difficult to Move the Product
All-latex products don’t stand up when you pick them up to move them. Rather, they tend to fall in on themselves. This is completely normal as I have experienced an all-Dunlop latex product in the past. The Zenhaven is also pretty heavy. Therefore, if you need to move it or want to flip it to enjoy the other firmness setting, you should plan to have someone available to help out. I was able to flip mine on my own, but I did work up a sweat!
Zenhaven Reviews and Feedback
I had a highly positive experience on my Zenhaven mattress. Having used it for a week, the best way to describe how I felt while laying on it is weightless. It’s been my goal to help give you a virtual overview of this product. However, some aspects are based on my opinion. In order to ensure you walk away with a well-rounded understanding of this product, I took a moment to check out reviews from other customers to see what they had to say.
- Product is all-natural
- Great value for quality of materials
- Firmness options on single product makes it more versatile
- Excellent motion transfer reduction
- Product sleeps cool
- Pricey for those shopping on a tight budget
- Difficult to move
Who We Recommend the Zenhaven Mattress For
You’re getting ready to make a very important investment, and the product you choose will have a direct impact in the overall quality of your life. That’s why it’s important for you to do your homework to ensure you’re buying the right product for your needs. So, let’s take a moment to review some of the highlights of the Zenhaven mattress to determine if this is the best purchase for you:
- You want a natural product that’s naturally hypoallergenic and resistant to mold, microbes, and dust mites.
- You want to take advantage of quality materials at a lower cost using the online mattress model.
- You appreciate the ability to experience more than one firmness level.
- You’re looking for a product that will last for many years to come.
Our Final Verdict
If you’re in the market for a natural sleep product but don’t have the budget to spend several thousand dollars, I think Zenhaven is well worth taking a look at. Unlike chemical-based foam mattresses, Zenhaven is all-natural and can be a great option for those suffering with allergies and certain skin conditions. If you prefer a foam mattress but want to take advantage of a higher degree of bounce and response as well as better cooling, I think you’ll be impressed with what you get in this product. I also appreciate the fact that Zenhaven is a veteran in the online mattress industry, and they are quickly growing in popularity.
It’s an exciting time to buy a mattress, and I hope the information shared here can help you make a more informed decision. If you have any questions or comments, feel free to share them below. We’ll get back with you promptly.